How it works

How it works

We strive to bring you the most delicious and nutritious meals along with the best service available. We stand behind our product 100% and have a perfect track record of providing fresh meals. Our staff is highly trained, and our facility always maintained. Please make sure you read the below and understand all the terms and conditions before placing an order with us. We are always happy to help. Contact us at customer.service@chefdoconthespot.com at your convenience, we always reply promptly. Thanks!

 

Orders

All orders placed by Sunday 11:59pm will be processed for availability that following Thursday 3pm. Any changes you need to make to your order after cut-off might not be granted or subject to extra charge. We must receive your request before 11:59pm Sunday. Please understand we process a report right after midnight to source the necessary and freshest ingredients in preparation to cooking your meals. We run a very tight ship at Chef Doc Inc, so we hope you understand how crucial it is we stick to this schedule so that all our clients have a great experience and delicious meals.

Deliveries 

All customers who choose the Delivery option, we will deliver directly to the Delivery Address on your order in our insulated cooler bags with ice to ensure that they stay chilled until they are retrieved. We suggest putting your meals in your refrigerator upon arrival. You are responsible for your meals once we deliver them. If we are unable to deliver your meals due to gates restricting delivery, no address, wrong address, you will be responsible to pay a special delivery fee if you cannot pickup. That fee is a minimum of $20 and could be higher. 

Pickups 

All customers who choose pickup as an option, you need to ensure your meals are picked up. We are not responsible for orders that are not picked up and do not issue any refunds or cancelations on orders that are not picked up. It is your responsibility to keep track of your orders and pickup your order before it expires. We provide food, and food once made will expire within 1 week. If you have issues picking up and need a delivery instead, simply reach out and we will do everything we can to help make that happen (will require additional charge). If any questions at all, please email us to customer.service@chefdoconthespot.com, we are happy to help.

** Important: To keep our meal costs down we ask that you please return last week’s delivery bags & ice packs each week by leaving them outside for our delivery drivers to pick up or when you pick-up at our location.

Returns

Returns of any items sold through our online store, local store or through one of our retailers cannot be returned in any way shape or form. All the items we sell are perishable and require special handling from our kitchens to our fridges and to your door; this means we would not ever serve you a meal that was meant for or handled by anyone else but our highly trained staff. Once the Sunday evening cut off time has passed, we cannot change your meals out for any reason. Those on monthly subscriptions ("meal plans") may also not in any way shape or form pro-rate their subscription cost by not accepting one or more weeks of meals. If you have any other questions at all or would like clarification, please make sure to email us at customer.service@chefdoconthespot.com, we are happy to help.

Refunds

Once a refund is processed, it has essentially left our hands and can take anywhere from 3-10 days to show on your financial institutions statement. If after 10 days from the refund date, you still have not seen a credit, please email us to customer.service@chefdoconthespot.com and let us know. We will be happy to investigate it.

4LB JoJo Mac and Cheese "half tray"
4LB JoJo Mac and Cheese "half tray"
$35.00  $35.00
Save: $0.00 off
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Individual Thanksgiving Meal
Individual Thanksgiving Meal
$13.00  $13.00
Save: $0.00 off
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12LB Smoked Cajun Brown Sugar Turkey
12LB Smoked Cajun Brown Sugar Turkey
$95.00  $95.00
Save: $0.00 off
 Details